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ANALYSIS OF CUSTOMER SATISFACTION ON QUALITY OF SERVICES PROVIDED BY NATIONAL RAIL FREIGHT COMPANY „ROMANIAN RAILWAYS – FREIGHT S.A.”
(STEF92 Technology, 2015, CONSTANDACHE, M., NENCIU, D.S., CONDREA, E., STANCIU, A.C.)
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The impact of company products or services on its market show the enterprise performance by adapting their products and services to customer needs. Studying consumer needs is a prerequisite for making quality products and services to obtain competitiveness of the company through a strategy focused on quality. Knowing the customers' expectations is essential for quality planning and quality evaluation. The aim of this study is to evaluate the satisfaction of National Rail Freight Company „Romanian Railways – Fr...



