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Managing the firm’s physical evidence includes everything tangible-from the physical facilities to brochures and business cards and the way organizations’ personnel are dressed. The physical evidence can fall into different categories such as facility exterior includes what includes exterior design, signage, parking, landscaping and surrounding environment, facility interior what includes elements such as interior design, equipment, signage, layout, air quality and temperature, colours, music, scents and other tan...

Many public projects in Poland end up with failure, i. e. with exceeded budget or duration. Therefore there is a need to determine the causes of problems in this type of projects. The first stage of analysing public projects problems is identifying the success and failure factors. In this article we focus on the mentioned factors in the case of infrastructure projects implemented by Polish local government units. In the first place the types of infrastructure projects implemented by Polish local government units a...

The innovative potential of Russian small business is not completely realized that is indicated by the comparison of its innovative activity with small entrepreneurship in many developed countries. The development of measures to support and stimulate the activity of small enterprises in Russia is attended, and the priority task is the search for mechanism to increase the participation of small enterprises in innovative transformations of economy. The aim of this research is to analyze development factors of small ...

Increase of dynamism and competitiveness in business environment, stimulates providers of catering services to focus on the measurement of customer loyalty. However, the current methodological potential of this field is not developed enough to use in practice. The methodological insufficiency of customer loyalty measurement determined the topicality of academic research substantiating the model that creates the background for the measurement of customer loyalty towards a provider of catering services. The aim of t...

Modern trends in the development of the economy of the regions are characterized by the increased influence of competitive relations. In the article the author examines the relationship between the level of competitiveness and the level of labor productivity, confirms their high level of interconnection, which can be used to achieve sustainable growth and development of the region.

The relevance of psychological follow-upof economic processes is determined by growing interest in the human factor influence on the socioeconomic efficiency improvement. Labor psychology has well-proven the obvious link between motivation and success of the expert work.This link needs to be specified in the case of complex analysis, which includes social, economic and psychological aspect of the matter. The aim of the study was to determine the influence of personal qualities of sales managers on the economic eff...

The import substitution policy, carried out both at federal and regional levels, today is one of the structural components of the Russia’s national and economic security ensuring policy. The work examines the effect of import substitution on economic growth of the Russian economy. Authors consider the nature and the role of import substitution, its effectiveness and reasons for implementation, as well as studies issues of imports policy formation of goods and services in the Russian economy under the conditions of...

The relevance of the study what attitude employees have towards their organization is closely connected with its influence on the professional and economic efficiency of the individual professionals and the organization itself as a whole. The analysis of scientific resources has demonstrated that the attitude towards the organization is always substituted by the term loyalty, which characterizes a certain level of work perception both from the external and internal position, which determines the quality of profess...

The EU Development Guidelines impose high standards on the role of local government in supporting digital society. To achieve higher availability and reliability of digital public administration services towards citizens and the economic sector, the management of ICT technology must be interconnected with the business strategy of public administration. General Data Protection Regulation (GDPR), as a part of the European Commission legal framework, sets the security of business data and processes as a basis of func...

There is a broad spectrum of BI (Business Intelligence) models. CBIM (Complex Business Intelligence Model) integrate several BI aspects, e.g. artificial intelligence, data bank, psychology, sociology etc. They are unique, partially subjective, inconsistent, vague and multidimensional. CBRMs development suffers from IS (Information Shortage). IS often eliminates straightforward application of traditional statistical methods. It is therefore often prohibitively difficult to analyse them using numerical quantifiers. ...

The article reveals the essence of ecological and economic imbalances, identifies the causes of this phenomenon in the Russian Federation; the calculation of genuine savings indicator showing that there is an imbalance between the economy and ecology of our country. It notes the role of eco-oriented enterprises within the concept of sustainable development, proposes institutional solutions that will help companies to make their ways towards ecological-oriented type of development.

The integration process in East-European countries of EU are connected with economic and political destabilization which cause activation of the researches connected with aspects of increase in efficiency of corporate governance of different industry specialization entities. The company which in its activities follows the principles of good corporate governance, enjoys the confidence of the investment society. Therefore, methods of determination and assessment of entities cost efficiency and estimation of cost eff...

The article is devoted to the development of integral indicator of the level of financial and economic stability of industrial enterprise basing on the analysis of functioning of economic entities in modern conditions of a variable economy. The article also considers constructing indicators of separately financial and economic stability, which, in our opinion, should be treated as random variables distributed by the particular law of distribution with the appropriate parameters. Moreover, the analysis should be co...

The article discusses the issue of improving handling of complaints concerning the qualitative incompatibility of fiscal devices manufactured for the retail industry. The author described the legal aspect of the issue based on the regulations in force in Poland. Taking into account the method of accounting and the rules of complaint procedure in consumer sales, he classified and characterized value and material claims. He described in detail the conditions for organizing and conducting service activities for the c...

Contemporary companies increasingly are guided by the idea of sustainable development. This means paying attention to not only the economic aspect but also, equally important, social and environmental dimensions. On the other hand, stakeholders also look at the enterprise through the prism of effective action in all three dimensions of sustainability. Traditional mandatory reports (mainly financial) do not meet stakeholder expectations. It is believed that these expectations will be met only through a holistic app...

The relevance of social media is increasing every year. Social media is an im-portant channel for marketing communication of airlines all over the world. In modern environment, social media ensures fast and purposeful reach of target market. However, the extent of communication in social media in case of airlines in Central and Eastern Europe remains unspecified. Such a lack of knowledge supposed the purpose of this pa-per: to analyse marketing communication in social media in case of airlines in Central and Easte...

In the face of increasing complexity, variability, and unpredictability of conditions in which modern organizations function, there is a need for new ways of conceptualizing leadership. A discussion arises, concerning the question whether leadership is focused on a single leader or distributed across a number of individuals, whether leadership is best understood as a specialized role or rather as a shared influence process, whether it is a deliberate or rather an emergent phenomenon. This article is part of this d...

In the article the factors influencing formation of system of corporate governance and corporate social responsibility in Russian companies. Considering corporate social responsibility as a subsystem of corporate governance is confirmed by the international trends of strengthening the strategic nature of corporate social responsibility, focused on creating value for business and society as a result of interaction of stakeholders. The authors propose a universal algorithm for integration of corporate social respons...

The most important condition for stable social and economic development of the state is the support of small and medium-sized businesses, including the basis of ensuring the availability of financial resources. If the business does not have the possibility of direct financing through the banking system, factoring becomes an effective tool for replenishing working capital; existing competition on commodity markets determines the need for a flexible interaction between the supplier and the buyer in the conditions of...

The relevance of the study is determined by the need to select indicators that assess the level of housing and communal development of municipalities in the metropolitan area and methods for assessing the degree of interterritorial differences in the housing and municipal development of the urban agglomeration in order to identify these differences and, subsequently, to carry out a set of measures for their equalization for harmonious development agglomeration as a whole. Based on the main alignment objectives and...

Corporate social responsibility (CSR) is becoming popular concept in both academia and business practice. The increasing expectations of stakeholders to transparent and responsible running the business implies the measurement and disclosure of company's impact on society and the environment. It is the transparency in business practice that is the foundation for building a responsible organization. Ensuring that transparency is linked to effective and clear communication with stakeholders. The paper aims to highlig...

Today more than ever, it can be considered that the management of non-financial key performance indicators is a process of constant improvement in the quality aspect of entire processes, service, products and people. The researcher expects the findings to shed light on the research and to guide future research in determining a standard for non-financial key performance indicators used in a way to communicate information as a single version. By standardising common non-financial key performance indicators, all smal...

During the 2007-2013 programming period, the organizational cultures of national public authorities and institutions with responsibilities in the management and control of European funds have gradually developed, in particular through the use of written rules, designed based on regulations and recommendations regarding ethical and professional standards. However, for the current financial programming period (2014-2020), there remains the need to involve the personnel of authorities, in particular the managing auth...

Management accounting and the data obtained from it are used for internal management of the company. This way of accounting is not regulated by law; its form may differ from company to company. Current form of management accounting implies the integration of several areas. These areas include cost accounting, financial accounting, controlling, financial plans, financial analysis, price calculations, budgets, etc. This paper deals only with the areas of financial analysis in context of management accounting. Using ...

In modern conditions is rapidly changing external business environment, in-creasing competition, rapidly updated product range. So now to win the competition it is very important to better and more complete than our rivals, to meet the current demand and growing consumer demands. This can only be achieved through effective product policy. Errors in the formation of product policies lead to volatility in the assortment structure, loss of control over the competitiveness and the quality of products and will ultimate...

Leaders and their role in organizations management are some of the most analyzed subjects in organizations management. Specifically in tourism organizations leader is the person who plans, manages, organized, monitors and motivates employees in all of these functions and processes. Thus leader’s role is essential gaining competitive advantage in the tourism organizations. One of the leader’s role issues is ethics and how ethical behavior influences the motivation of employees. Accordingly the aim of this article i...

The system of partner relations of Russian business and government is in the process of formation. The economic crisis is not the best way influenced this process. In a crisis situation, level of investment activity of Russian companies on the background of maintaining the limitations of funding sources (borrowing of credit resources abroad and high interest rates on loans of domestic banking institutions) continued to decline. The negative impact of administrative factors, such as the tightening of the customs re...

The article focuses on the concept of distributed leadership (DL) in the context of growing uncertainty of organizational environment. The article discusses the study, carried out in 212 organizations - different due to the industry, the size, and form of ownership. The purpose of the study was to determine the relation between organization's environment uncertainty and the degree of leadership distribution. Research hypothesis regarding the relation between the DL and environmental uncertainty was formulated and ...

Article is devoted to development of gnoseological approaches to justification of idea kreatosfer of the Arctic on philosophy of a consent and the world. The main theoretical and methodological approaches to concept of a kreatosfer are generalized. Cultural and natural sources kreatosfer of the Arctic are allocated. Kreatosfer are defined structure of formation and modeling. Role of the Arctic in development of the Russian Federation and many other countries it is very great now. In recent years considerably geopo...

Proper management of the innovative processes in the European regions is considered to be the key necessary to maintain position of the European economy in the world. The innovative processes are directed primarily by regional innovation strategies. Experiences of the first years of functioning of these instruments in Poland show that their implementation encountered among others awareness barriers, manifested in insufficient coordination and complexity of operations with insufficient activity of the innovation sy...

In recent years large Russian companies persistently face significant demand of the society to provide it with extensive information on their activities which, in particular, should include reporting on corporate social responsibility (CSR) issues. In previous studies, we have identified the correlation between corporate social policy of a large enterprise and the level of social pollution caused by the entity’s activities in the territory of its location, and hence the level of labor resources' well-being. The re...

Sustainable transport has become an important concept as a reaction to global climate changes. Climate change has always belonged among main factors in human society development. Recently such global changes have been gaining speed and strength. The main motor of these changes is increases in greenhouse gas (GHG) emissions originated in energy, industry and transport sectors. This is the reason why the Czech Republic adopted a document called Climate Protection Policy. The aim of this policy is to reduce negative ...

Micro-enterprises employing up to 9 employees are the largest group of SMEs. These are the companies that are highly sensitive to the variability of the environment and the quality of the business environment. This specific group of companies often does not have appropriate financial resources necessary to be competitive in the market and has low human and intellectual resources. These distinctive characteristics make micro-enterprises be a frequent beneficiary of external sources of financing. The information on ...

The article presents the conceptual framework for strategic management of the portfolio of innovative projects. We determined the definitions, aims, tasks, principles and stages of strategic portfolio management, the main directions of concept realization, methodical and instrumental base. This article proposes a mechanism for the formation of a resource-saving system, which contains an analysis of the factors influencing the effective use of resources, modification of the current resource-saving processes. We vie...

Transformation processes in the modern economy have led to changes in labour sphere, which affected the employment relationship between employers and hired workers. On the one hand, the employer now has mostly a dominant role in the labour relationship that allows him to dictate their own often precarious employment terms to hired workers. On the other hand, employees demonstrate their willingness to work without a written employment contract that guarantees the observance of social guarantees, as well as for low ...

Nowadays companies due to the growing external influence are placing greater emphasis on social responsibility, they are not only paying attention to these activities, but also supporting these from their resources, which is often very different from the central economic beliefs. Very often the expectations are vague, but powerful, nevertheless it is worth dealing with them. Although certain requirements appear in the law also, yet, corporate managers dedication remains an open question like their willingness to i...

Study of entrepreneurial behavior is based on in-depth empirical qualitative research. Research explores and explains entrepreneur actions and counteractions under business environment munificence/scarcity. Surrounding environment evokes entrepreneurial behavior which has become an important issue. Entrepreneurs identify a business idea and change that into a venture. More enterprises operate in a munificent and stable environment which leads to theories that the environment supports and stimulates entrepreneurshi...

The risk of conducting a business activity refers to all entrepreneurs, it is an indispensable element of the operation of organizations on the market. This also applies to mature enterprises which have a specific market position and are characterized by stable revenue growth and financial liquidity, and moreover, which have been operating in the market for more than 10 years and their main objective is to achieve competitive advantage. Such enterprises have features which facilitate the operation on the market, a...

The activities of modern companies depend not only on economic performance but also on a broadly understood sustainable development strategy from economic, social and environmental perspective. Polish hard coal mining undertakings aspire to be such companies. Therefore, currently many of mining and post- mining communities is looking for new possibilities of development. They have to look for different ways of economic activation and new possibilities for those areas. Entrepreneurs are looking for different ways t...