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GOVERNING ICT BUSINESS MANAGEMENT AND ACHIEVING DIGITAL MATURITY OF PUBLIC ADMINISTRATION
Abstract
The EU Development Guidelines impose high standards on the role of local government in supporting digital society. To achieve higher availability and reliability of digital public administration services towards citizens and the economic sector, the management of ICT technology must be interconnected with the business strategy of public administration. General Data Protection Regulation (GDPR), as a part of the European Commission legal framework, sets the security of business data and processes as a basis of functionality of the system. In such context, it is essential that a system management is well-structured and that it has enterprise plans, policies, procedures and financial resources supported by the authority. In this research we analyze the efficiency of system management maturity by using Data Envelopment Analysis (DEA) through a number of factors such as COBIT control, human resources, security level, system reliability, etc. The obtained results of the analysis differentiate units that achieved relative efficiency from those who remained relatively inefficient. Using the results of obtained projections, relatively inefficient units could improve their business operation and move to efficiency frontier. The results obtained by DEA can help the management to determine causes of inefficiency and create suggestions for potential improvements for each inefficient unit. Therefore, these results might provide guidelines for improving the business operations in the future.
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