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This paper presents a case study realized at the “Lucian Blaga” University of Sibiu, with the purpose of improving the educational process. The purpose of this case study is to present a project based on solving the existing problem using the six sigma methodology. The most obvious problem facing the organization is related to the absenteeism of the students. Using 6 Sigma methodologies, an analysis of the educational process and a problem-solving project was realized. In order to identify the causes, a brainstorm...

Quality is a general term used in all areas, but has a specific character for each position, sector or area. In order to improve the quality, there are used techniques, methods and tools of quality. In the paper the authors propose to use and to adapt a model consecrated in industry, namely the DMAIC model, for improving the quality of educational process, in preschool institutions in Romania. Preschool period is the period of the fundamental procurement cycle, is called early educational period and its range in b...

Benchmarking is one of the managerial methods used in many industries, but it could be applied with success in the educational system as well. In the introductory part of the paper, we present some features of modern benchmarking. Unfortunately, Romanian managers have strong reservations toward applying benchmarking in their organizations. In order to show their poor knowledge about benchmarking, we developed a research based on a questionnaire. The respondents were managers in small, medium or big organizations, ...