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CASE STUDY REGARDING THE ABSENTEEISM OF THE STUDENTS
Abstract
This paper presents a case study realized at the “Lucian Blaga” University of Sibiu, with the purpose of improving the educational process. The purpose of this case study is to present a project based on solving the existing problem using the six sigma methodology. The most obvious problem facing the organization is related to the absenteeism of the students. Using 6 Sigma methodologies, an analysis of the educational process and a problem-solving project was realized. In order to identify the causes, a brainstorm session was organized, after which the cause-effect diagram was established. The Pareto analysis, realized through a simple questionnaire, measured the frequency of cases identified, which allowed to establish and highlight the main causes. After the evaluation of the improvement alternatives, the team established corrective actions, resources and responsibilities and developed a plan for future action. The quality management system, as the essential component of overall management in any organization, must allow actions/procedures for continuous improvement.
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References7
Burke, L. A., Absenteeism in undergraduate business education: A proposed model and exploratory investigation, Decision Sciences Journal of Innovative Education, 2010, pp. 95-111;
Dolnicar, S., What makes students attend lectures? The shift towards pragmatism in undergraduate lecture attendance, 2004;
Moore, S., Armstrong, C., Pearson, J, Lecture absenteeism among students in higher education: A valuable route to understanding student motivation, Journal of Higher Education Policy and Management, 2008, pp. 15-24;
http://www.ge.com/sixsigma/SixSigma.pdf, accesed June 2015;
http://asq.org/learn-about-quality/six-sigma/overview/dmaic.html, accessed June 2015
Zerbes, M., V., Kifor, C., V., Popescu, L., G., Lobont, L., Improving quality of education. Case Study at Engineering Faculty of the Lucian Blaga University Sibiu, 4th International Conference „Education Facing Contemporary World Issues”, Pitesti, Romania, 2010;
Popescu, L.G., Chalenges for curricula development for Erasmus mobility projects, Proceeding of INTED 2015 Conference, 2nd-4th March 2015, Madrid, Spain, 2015, pp. 6910-6917.
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