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CASE STUDY REGARDING THE ABSENTEEISM OF THE STUDENTS
Abstract
This paper presents a case study realized at the “Lucian Blaga” University of Sibiu, with the purpose of improving the educational process. The purpose of this case study is to present a project based on solving the existing problem using the six sigma methodology. The most obvious problem facing the organization is related to the absenteeism of the students. Using 6 Sigma methodologies, an analysis of the educational process and a problem-solving project was realized. In order to identify the causes, a brainstorm session was organized, after which the cause-effect diagram was established. The Pareto analysis, realized through a simple questionnaire, measured the frequency of cases identified, which allowed to establish and highlight the main causes. After the evaluation of the improvement alternatives, the team established corrective actions, resources and responsibilities and developed a plan for future action. The quality management system, as the essential component of overall management in any organization, must allow actions/procedures for continuous improvement.
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