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Tourism is one of human life field where IT technologies are becoming essential occurrence in the contemporary world. The service of tourism becomes smart because of smart phone’s usage during traveling. On the last decade the usage of smart phones was enhanced with advanced features and the usage of smart phones is going to increase more than 2.8 billion until 2020 year. Thus, it is obvious that changes in the tourism industry in the near future will be related to smartphones due to the potential of these devices...

Coach might be the main link among sportsmen, parents, sport’s federations, the media information and sport’s sponsors. Thus, the role of coach becomes the role of leader who has to think creatively and to plan strategically on the organizational level but at the same time coach as an individual has to stay empathetic as a parent or teacher. Accordingly, coach as a leader has to motivate an individual to make sports activities. In recent years, the scientists have been discussing a lot about importance of making s...

Customer orientation is essential for long term success competing between sports organizations in this dynamic business world. Customer performance might be essential providing competitive advantage of sport’s organization. Accordingly customer orientation in strategy might create value for the customers and increase customers' loyalty. Customers’ of sport’s organization might behave differently according to the type of sport and even gender of sport’s team. In this case customers’ (fans’) performance of women’s v...

Leaders and their role in organizations management are some of the most analyzed subjects in organizations management. Specifically in tourism organizations leader is the person who plans, manages, organized, monitors and motivates employees in all of these functions and processes. Thus leader’s role is essential gaining competitive advantage in the tourism organizations. One of the leader’s role issues is ethics and how ethical behavior influences the motivation of employees. Accordingly the aim of this article i...