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The impact of company products or services on its market show the enterprise performance by adapting their products and services to customer needs. Studying consumer needs is a prerequisite for making quality products and services to obtain competitiveness of the company through a strategy focused on quality. Knowing the customers' expectations is essential for quality planning and quality evaluation. The aim of this study is to evaluate the satisfaction of National Rail Freight Company „Romanian Railways – Fr...

The Romanian seaside represents a tourist destination that has a complex tourist potential which unfortunately is not capitalized at its best. Currently, the prices of tourism services sold in the resorts within this area are high and do not reflect their quality. In the period 2011-2014, the tourist flow displayed on the Romanian seaside has recorded slight fluctuations year after year. The highest level of tourist arrivals was recorded in 2012 (805.000 tourists). At the level of this year, foreigners have owned ...