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Higher education institutions are accountable for recalibrating education systems to enhance social cohesion and entrepreneurial skills which generate value creation for economy, culture and society. The paper attempts to model the processes needed to transform the teacher-centred learning (TCL) into student-centered learning (SCL) based on the well-known SIPOC (Supplier-Inputs-Process-Outputs-Customers) technique from the quality management domain. The research methodology was built on two objectives: i) qualitat...