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This article examines formation and development of human capital as the key resource of the service economy. This article explores the issues of changing the requirements for the personnel of service companies and improving the system professional development within the framework of introducing managerial innovations at enterprises in this field. To carry out the research, the authors of the article used methods of structural, comparative and statistical analysis, as well as methods of scientific classification, p...

In a knowledge-intensive economy, the ability of the individual knowledge worker to produce high quality decisions is perhaps one of the most valuable assets organisations today has and organisations are increasingly concerned with ways of making better decisions, because an organisation’s ability to make high quality decisions is of utmost importance for its success. Consequently, a knowledge worker’s primary deliverable is a good decision, which emphasises their essential role in producing high quality decisions...