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Development of tourist services has a major importance in the economy of each country in order to ensure the increasing of living standards of the population. The hotels offer is focused around the accommodation, representing for more than 50% from the total of the receipts, and constitutes a service, quite. The client, who has been captured by the accommodation hotel, is presented with the whole offer, together with other services made available to him. The other services, of smaller importance represent for a cl...

The concern to protect consumersВ’ dates back to antiquity, the development of merchandise exchanges in markets from cities is not a random and uncontrollable phenomenon. The market of tourist products and services, in continuous development, leads implicitly to evolutions in the field of consumersВ’ protection, which will strengthen the cooperation with non-governmental organizations and with civil society. ConsumersВ’ protection in the tourism sphere is part of the social policies promoted by any state. At the s...