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In economy based on knowledge, a combination of employees’ skills and experience as well as their engagement in the process of acquiring competences, is not only a factor that shapes the organizational culture but the one which allows for confirming the effectiveness of entrusted tasks’ completion and group work management. Human resources management is an activity which increases both the quality and efficiency of work. It enables increasing the effectiveness of an enterprise and, in consequence, gaining competit...

The article discusses the issue of improving handling of complaints concerning the qualitative incompatibility of fiscal devices manufactured for the retail industry. The author described the legal aspect of the issue based on the regulations in force in Poland. Taking into account the method of accounting and the rules of complaint procedure in consumer sales, he classified and characterized value and material claims. He described in detail the conditions for organizing and conducting service activities for the c...