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Both now and always people use verbal aggressiveness to achieve personal, social and professional goals. There are a lot of examples of different methods, tactics, means and strategies of inter-professional communication within pragmalinguistic approach. Staff members are confronted increasingly with verbal aggressiveness. Aggression at the workplace may either be caused internally by colleagues or by external persons not belonging to the company: clients, visitors, suppliers. Aggression is a very strong emotion, ...

Development of tourist services has a major importance in the economy of each country in order to ensure the increasing of living standards of the population. The hotels offer is focused around the accommodation, representing for more than 50% from the total of the receipts, and constitutes a service, quite. The client, who has been captured by the accommodation hotel, is presented with the whole offer, together with other services made available to him. The other services, of smaller importance represent for a cl...