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ECOLOGICAL IMPACT ON DIGITALIZATION IN INSURANCE AND INSURANCE INTERMEDIATION

Dimitar Mitrev

First published: 2023https://doi.org/10.35603/sws.iscss.2023/s13.55View metrics

Abstract

Digitalization has had a huge impact on the insurance sector, influencing everything from underwriting to claims management, as well as insurance intermediation. It has resulted in higher efficiency, improved customer experience, tailored products and services, better risk management, and increased regulatory compliance. It has, however, introduced additional issues, such as data privacy and cybersecurity concerns. Overall, digitalization has fueled insurance industry innovation and given new opportunities for insurers and intermediaries to grow their operations. One of the most notable effects of digitization on the insurance business has been the change in insurance product distribution. Insurance intermediaries may now reach customers more easily through social media, websites, and other digital channels thanks to advances in digital technology. This has made it easier for intermediaries to offer insurance products and services to a broader audience while also boosting overall client satisfaction.

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Publication details

Title
ECOLOGICAL IMPACT ON DIGITALIZATION IN INSURANCE AND INSURANCE INTERMEDIATION
Authors
Dimitar Mitrev
Proceedings
Proceedings of 10th SWS International Scientific Conference on Social Sciences - ISCSS 2023
Publisher
SGEM WORLD SCIENCE (SWS) Scholarly Society
Year
2023
Pages
723-728
SWS Citekey
Mitrev202313111
ISSN
2682-9959
ISBN
978-3-903438-06-4
Language
en
Publication type
Proceedings Paper
Keywords
References6
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  6. Tanguy C. and others Digital disruption in insurance: Cutting through the noise March 2017 Copyright McKinsey & Company mckinsey.com., p.21

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