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This article explores the potential of process-oriented quality management in the field of social assistance, with a specific focus on case management services in Romania. Rooted in a sociological framework that integrates positivist, interpretive, and critical paradigms, the research applies a mixed-methods design to analyze the dysfunctions affecting the quality of intervention processes. The empirical data were collected through 400 questionnaires addressed to service beneficiaries and four focus groups involvi...

The transition to the market economy and the recalibration of budgets, financial independency and the transfer of responsibility to the local level in the management of social work budgets have caused concerns for the rational spending of money intended for these activities. We are still very far from managing these budgets fairly and efficiently, but the direction is very clear: the money will be little and must be used efficiently. The health and economic crisis that followed should lead to efficiency in the fir...

Promoting cities only through historical heritage is no longer topical, especially for the new generations. The differentiation and promotion of a city can be achieved by organizing festivals, which could attract a constant number of tourists annually. The article wants to examine the characteristics of a festival that gives it the power to be popular and to evolve each year to attract more and more tourists. We needed to see what people cherish the most about these festivals and what values a festival needs to ha...

During the COVID -19 pandemic, among other institutions, mass media has played an essential role in disseminating information about the evolution of the pandemic, but also in shaping peoples’ opinion about the COVID - 19 vaccine. The purpose of our paper was to identify the way online media channels portrayed the positive and negative effects of the COVID – 19 vaccines in order to raise awareness regarding the importance of analyzing the subject from several perspectives. We considered such an analysis to be both ...