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The objective of this work is to contribute to validation of the Meyer and Allen Commitment Questionnaire for the call centre population in Portugal. According to the authors, organizational commitment is a psychological state, a mindset, a dependent variable that explains the link between individual and organization. Eighteen hundred employees (32.1% male; 56.9% female; M = 31.12 years, DP = 8.91) answered the Affective and Continuance scales of the tool. We carried out exploratory factor analysis with 30% of tea...

Cooperation within organizations has been considered a key asset for organizational performance, effectiveness and overall success. The aim of the present research is to study the psychometric properties of the Organizational Cooperation Questionnaire in a sample of research team members. The innovation of this study is in assessing organizational cooperation in a sample which has not been widely researched. Given its distinctive characteristics of teamwork, goals interdependence and effort coordination, research ...

Children and adolescents with HIV are prone to neurological and psychological problems, not only due to the drugs they take, but also because of stigma, prejudice and discrimination that this disease frequently involves (New, Lee, & Elliot, 2007). Studies show that they present more behavioural and learning problems and reveal attention deficit (Armstrong et al., 1993; Brouwers et al., 1998). The main goal of this study was to assess emotional and behavioural problems of children and adolescents infected with HIV,...

The purpose of this research is to deepen previous studies of the psychometric properties of the Organizational Recognition of the Contributive Uniqueness Questionnaire (ORCUQ) [1], through Confirmatory Factor Analysis (CFA) with a larger sample than that previously used. Contributive uniqueness is the unique contribution of each individual to the team’s functioning when working cooperatively. The uniqueness of individuals seems to be, on one hand, an individual need, and on the other hand a characteristic which...

Luthans et al. [10] suggested organizational behavior would focus on Positive Organizational Behavior (POB). Adopting the positive emotions as the object of study, hope, resilience, self-efficacy and optimism were presented as POB states that could represent a superior order of configuration called Psychological Capital (PsyCap) Avey et al. [1]. Luthans et al. [10] proposed the PsyCap Questionnaire for the American population, in order to measure a new concept in the area of organizational psychology. Despite Mach...

The aim of this research is to verify if the Organizational Cooperation Questionnaire [1] fits the previous factorial structure when applied to a large sample of call centre operators. Cooperation has been considered a key-concept for organizational effectiveness. This importance is valid in different industries and levels of organizational functioning. Eighteen hundred employees in Call Centres (32.2% male; 56.7% female; M = 31.06 years, DP = 8.82) answered the Organizational Cooperation Questionnaire. We perform...

The objective of this work is to contribute to validation studies of the Team Trust Questionnaire in a call centre environment. According to Costa and Anderson [1] trust can be understood as a collective phenomenon, and at a team level can be conceptualized as “a latent construct based on the individual’s own propensity to trust others on the perceived trustworthiness of the other team members” (p. 5). Eighteen hundred employees in a call centre service provider in Portugal answered the Questionnaire (32.1% ...