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QUALITY AND LOGISTICS IN BUSINESS MANAGEMENT

M. Kadlubek

First published: 2018https://doi.org/10.5593/sgemsocial2018/1.5/S05.100View metrics

Abstract

Quality management and logistics processes in an enterprise should be closely related. The area of quality management and logistics processes must penetrate each other, co-exist. Their cooperation enables the company to achieve the organization's goals effectively, attract new customers and build a competitive advantage in the market. In the process of quality management in logistics, an important area is to prepare and constantly monitor the system of logistics implementation of customer service. The purpose of the paper is to identify and analyze the issues of quality and logistics on the basis of referenced interpretations in the theory of business management. In particular, the areas of quality assurance processes in enterprise logistics, quality and logistics efficiency, logistic quality of customer service and quality in logistics and business strategies were considered. With regard to the purpose of the study the thesis was adopted that the related areas of quality and logistics in business management can be a source of acquiring new customers and building a competitive advantage on the market. The research method used in the paper is the analysis of the national and foreign literature of the subject, mainly coherent publications and scientific articles.

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Publication details

Title
QUALITY AND LOGISTICS IN BUSINESS MANAGEMENT
Authors
M. Kadlubek
Proceedings
5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018
Publisher
STEF92 Technology
Year
2018
Pages
801-808
SWS Citekey
Kadlubek20185801808
ISSN
2367-5659
ISBN
978-619-7408-65-2
Language
en
Publication type
Proceedings Paper
Keywords
qualitylogisticsmanagement
ReferencesPending
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