Scholarly record

HOTEL SERVICES OFFER FOR THE SEGMENT OF DISABLED GUESTS

K. Sambronska, P. Gallo, A. Senkova, J. Mitrikova

Abstract

In last years, European Union countries increase requirements for barrier-free accessibility of the environment. Such environment adaptation has become almost a matter of course in current needs. Slovakia as a country remains poor in the field of such accessibility. Physically disabled people represent in tourism small segment, which have not received sufficient attention yet. On the other hand, their participation in tourism field has a growing tendency from a development point of view. Significantly, proportion of disabled tourism participants is recorded in the countries that create favourable conditions for such segment. This kind of tourism is known as a "barrier-free tourism" eventually Tourism for All. This can be considered as an adaptation and disclosure of accommodation establishments (as well as other facilities - museums, galleries and restaurants) for clients with limited mobility. It is naturally connected with construction corrections and adaptation to the needs. Globally, "Tourism for All" is one of the circuits of social tourism. Tourism for All has a significant impact on changes in the approach to creating the environment of tourism regions, as well as assessment of compliance with the requirements disabled guests the creation of interior of accommodation facilities (or tourism devices). The study focuses to guests assessing compliance with the requirements disabled by the providers of accommodation services in hotels of PreВљov district.

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DOI resolver: doi.org/10.5593/sgemsocial2017/14/S04.052

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