Scholarly record
ANALYSIS OF THE QUALITY OF TOURISM SERVICES WITHIN THE TOURIST ACCOMMODATION FRAMEWORK IN ROMANIA
Abstract
The decisive role of tourism service quality is represented by the essential elements of the quality: fairness in the service, promptness, courtesy, kindness to consumers. Travel service strategy should contribute to increasing the company's value system and push the organization to provide above the mediocrity The strategy of travel service must also rely on on the quality of services, to provide consumer value, to be consistent with firm practices and to stimulate the staff creativity. Concretely, this study presents the research quality of tourism services within the Romanian accommodation structures. Furthermore, we tried to develop a strategy for increasing the quality of tourism services. The analysis was conducted on the following: customer requirements, generation of customer trust, the external image of Romanian tourism company, company's market assessment, systematic operation, customer safety, awareness of the need to implement a quality system adequate and economic efficiency.
Publication Impact Profile
- Captures
- Mendeley - Readers: 4
Publication details
ReferencesPending
Structured references will appear here after the reference import pass. The count is preserved now so the scholarly record is not incomplete.
View or Download full articleAccess options
SWS access login
Login as SWS Scientific CommitteeLogin as SWS Scientific PartnerLogin as SWS AuthorAuthors and approved SWS contributors will read and export their own linked papers after identity matching by SWS profile, email and SGEM GlobalID.
For librarian assistance: [email protected]
Purchase Instant Access
- Article can be downloaded after successful payment.
- Article may be used according to SWS library access terms.
- Article cannot be redistributed.
