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CLIENT-INITIATED OCCUPATIONAL VIOLENCE AGAINST PUBLIC OFFICIALS
Abstract
The paper devotes to the problem of client-initiated occupational violence against workers in public administration. In Slovakia, this issue is still lacking proper attention from academic and political perspective. The aims of study: 1. To make out the extent forms and frequency of client-initiated occupational violence against public officials (in period of previous year). 2. To assess how Guidelines for prevention of third party violence and harassment at work have been adapted in branches of public administration. 3. To find out, what security precautions have been implemented at specific workplaces. 4. To identify, how health-related consequences of violence the public officials depicted. Methods: Data have been collected by the questionnaire with a Likert-type scales. An interview has been applied as an additional method. 100 questionnaires have been distributed to public officials and 73 have been evaluated by flow statistics. Conclusion This study has proven results of the previous study [6] that the verbal forms of violence of clients against employees in Slovakia are underestimated. From both academic and political point of view, there is significant lack of support for scientific research of this issue. In practice, implementation of †Guidelines for prevention of third party violence and harassment at work' is really insufficient. Employees of public administration aren't prepared in terms of prevention or actual resolution of possible conflicting situations (from our sample of respondents, only 3 of them took 3 days courses). Lifetime education and improving communication skills have proven to be essential component of public officials qualification. We see lack of research of relationship between factors of aggression of clients, conditions under which public officials work and possible health risks on them.
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