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OUTSOURCING AS A TOOL FOR THE QUALITY MANAGEMENT SYSTEM OF ENTERPRISES IN THE BALTIC REGION
Abstract
One of the main economic laws that determine the development of not only the economy but also the whole society, is the division of labour and specialisation, first formulated by economists of the classical school. Many events in the history of mankind, including the current process of globalisation, can be explained in terms of the manifestation of this law. In fact, globalisation leads to the formation of "centers" and "peripheries" in the socio-economic system of the world, each of which specialises in certain types of economic activity. The action of this law at the micro level (companies, associations, countries) is manifested in the form of such a phenomenon as outsourcing. The term "outsourcing" is widely known in management theory. In the context of the economic downturn, which is observed in most countries of the world, the issue of maintaining competitiveness has become very relevant for enterprises. In this situation, the need to search for new, more modern approaches to management has become obvious. Many business leaders see the transfer of non-core functions of the enterprise to outsourcing as one of the solutions to the problem. The purpose of the study is to identify the main advantages and risks of using outsourcing in business by conducting a survey of entrepreneurs operating in the Baltic market. In the final part of the study, the author formulates the basic principles for evaluating the effectiveness of outsourcing in an enterprise. For the analysis, the author used the main types of outsourcing, such as production outsourcing, IT outsourcing, business process outsourcing, and knowledge management outsourcing.
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