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DEVELOPING INTERCULTURAL COMMUNICATION COMPETENCIES WHILE TEACHING BUSINESS COMMUNICATION AT MULTICULTURAL WORKPLACES
Abstract
Developing intercultural communication competencies in the process of teaching business communication at multicultural workplaces requires competent planning and execution of training programs. This is to enable participants to become efficient users of language and skills in international contexts. Therefore, a variety of ways to develop their international skills and competencies during their studies need to be employed in classrooms. This especially applies to the in-house corporate training settings where needs and wants of trainees are diverse and requirements are strict. To facilitate communication and cultural adaptation, both the theory of cultures and practical assignments as well as contacts with people from other cultures are required. Intercultural communication competence can be best taught through a practical approach by sharing cultural knowledge and using methods of experiential learning and reflection. Experiential learning also involves attitudes and emotions and is based on the idea of learning by doing and through active participation. The underlying assumption is that people learn best from their own experiences. There is a wide range of teaching methods available for intercultural learning. E.g. discussion, case study, critical incidents, films and videos, role plays, self assessment, reflection, simulations and games, computer-based tasks. However, if the goal is to learn intercultural effectiveness, sensitivity, creating intercultural relationships, and performance in multicultural environment, the respective method of teaching should be selected to achieve the desired goal and outcome. The expected outcomes should be knowledge, skills and attitudes needed to be a more effective communicator in a new environment.
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