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NEW TECHNOLOGIES FOR MEDICAL SERVICES QUALITY ASSESSMENT IN THE DIGITAL ECONOMY

T. Butova, S. Mutovin, E. Yakovleva, E. Danilina, E. Kanyukova

Abstract

The article presents the results of the study of prospects and problems of introducing new information and communication technologies into the practice of assessing the quality of medical services in Russia under conditions of the digital economy development. The strategic goals of ensuring the quality of life, set the task for medical organizations to improve the quality of medical services on the basis of objective and reliable data. The current methods of assessment, even with the use of the Internet, cannot ensure reliability of the reviews received due to low activity of the patients determined by a number of reasons, where the major one is distrust of medical organizations. The contradiction between the growing population dissatisfaction with the quality of medical services provided, and the decrease in activity in the process of quality assessment was a prerequisite for the use of new information platforms that create conditions for an open and independent assessment of the quality of medical services on the basis of trust. The use of new technologies that meet the requirements of the digital economy, such as social networks and information portals by the medical services consumers for quality assessment, will allow medical organizations to form feedback path for the consumers and the population as a whole to create information support for the solutions to improve the quality of services. The introduction of new technologies into the practice of assessing the quality of medical services provided by medical organizations is hampered by a number of issues, and their analysis appears as a subject of modern scientific research in healthcare in the new economy. In Krasnoyarsk, the independent research of the prerequisites and problems of developing new technologies for assessing the quality of medical services was carried out by a crossfunctional team of professors and students of Siberian Federal University and Krasnoyarsk State Medical University named after Professor V.F. Voino-Yasenetsky and doctors of the Clinical Hospital of Emergency Medical Care using field and desk research methods.

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