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OPERATIONAL RISKS MANAGEMENT IN HOSPITAL FACILITIES OF THE CZECH REPUBLIC

R. Heinzova, Eva Hoke

First published: 2021https://doi.org/10.35603/sws.iscss.g2021/s07.27View metrics

Abstract

The issue of risks in health care is closely related to the quality of health care provided and the area of safety for all those who participate in providing this care in any way. In healthcare facilities and other organizations in the public and private sectors, risk ma agement is an integral part of management processes. It is gaining in importance, especially in connection with ensuring the safety of patients, which, together with the quality of treatment, is becoming the primary task of the management of individual medical facilities. The primary research carried out by the author's team in 2020 showed significant shortcomings in the implemented risk management tools in hospitals in the Czech Republic. The situation was not so serious yet. For more than a year, the Czech Republic and the whole world have been fighting the COVID-19 pandemic. It pointed out several weaknesses in managing healthcare organizations' operations and the inadequacy in managing the risks themselves. Therefore, the article focuses on the operational risks of healthcare organizations, the level of risk management, and possible scenarios for their solution. The authors focused on selected hospitals in the Czech Republic, and risk analysis methods of the risk matrix type are used to identify and evaluate risks. Attention will also be focused on personnel risks, as the lack of medical and non-medical staff fundamentally cripples the operation of hospitals. Data for processing were obtained by personal and telephone interviews with the leaders of these institution

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Publication details

Title
OPERATIONAL RISKS MANAGEMENT IN HOSPITAL FACILITIES OF THE CZECH REPUBLIC
Authors
R. Heinzova, Eva Hoke
Proceedings
8th SWS International Scientific Conference on Social Sciences - ISCSS 2021
Publisher
SGEM World Science
Year
2021
Pages
281-288
SWS Citekey
Heinzova20217281288
ISSN
2682-9959
ISBN
978-3-903438-00-2
Language
en
Publication type
Proceedings Paper
Keywords
operational risksmanagementhospitalCzech Republic
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