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PROJECT DEVELOPMENT: THE BENEFITS OF SUPPLIER-CUSTOMER COLLABORATION IN SOFTWARE PERSONALIZATION PROJECTS
Abstract
Within the new era of digitalization, software development and personalization projects play a major role for the IT & Telecommunication players. They also come with a range of associated risks like the risk of not being able to deliver on time, on budget or the needed scope. It is thought that having the clients directly involved in the development and personalization process comes with a range of benefits that help lower the projectВ’s overall risk. In order to demonstrate the added value of supplier-client collaboration in such a context, a research has been put in place. During the four monthsВ’ research period in 2017, one hundred responses were gathered and the results of the study are presented in this paper. The results of the paper will be displayed from two main different angles that consist in the business usersВ’ perception of the value added resulted from these types of collaborations along with the technical userВ’s perception on the same topic. The paper will end by focusing also on the type of knowledge that a client can bring in a software personalization project.
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