Scholarly record

COMPANY TRAINING OF MANAGERS AS A PART OF THE HUMAN RESOURCE MANAGEMENT IN THE HOTEL INDUSTRY

Petr Cech, Jan Chromy, Sylva Skupinova

Abstract

Education is considered to be a life-long process. Successful managers in the hotel industry cannot do without involving in an effective company training, constant gaining new information and, above all, without its correct use in practice. Global market environment in which they work has been becoming more variable, demanding and critical to possible mistakes. Thus, managers are constantly forced to broaden their knowledge and improve their professional skills. In order to secure further development, hotels and hotel chains need competent managers who are able to meet the needs of customers in this market segment. Company training is a tool for improving their competiveness and labour productivity. The tie-up between the company strategy and training strategy belongs to significant features of a developing company. The possibility of further training and the connected possibility of career advancement have a direct influence on the company culture. Training is an inseparable part of a company culture in which the managers are willing to learn and engage in their personal growth. Within a company culture focused on training, the company managers can increase their abilities and skills, and thus increase their personal potential as well as that of the whole company. In the contribution, the authors focus on company training of managers in accordance with their position on individual levels of management in various kinds of hotels and hotel chains. At the same time, the authors examine the possibility of dependency between the company training of managers and their career advancement, their professional focus, the length of their manager practice, the level of education reached and their age. Outcomes of an extensive research are included in the contribution. 623 respondents were addressed during the research. The data gained was categorized so as to emphasize the typical features and qualities of the observed phenomena. With the crucial variables, statistic methods for observing dependency were applied. These methods enabled verification or disproval of the stated hypotheses.

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