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THE USE OF KNOWLEDGE MANAGEMENT ELEMENTS TO OPTIMIZE THE OPERATION OF INTEGRATED MANAGEMENT SYSTEMS
Abstract
Currently, many enterprises have an integrated management system, which usually includes: a quality management system, an environmental management system and a health and safety management system. Of course, depending on the type of business activity conducted by a given organization, other aspects may be subject to, such as: information security management system or energy management system. These standards are usually combined with the organizational benefits in mind, often ignoring the logical connections between the systems. Removing, for example, non - compliances discovered during production may result in additional energy consumption or unnecessary exposure to the employee's health and safety. It should be noted, however, that in many cases the elements of integrated management systems, despite the interrelations between them and assigning them an equal role are considered in the tactical and operational context and to a much lesser extent in the strategic dimension. The use of a full, comprehensive analytical perspective requires the analysis of the huge amount of data generated by individual components of the system and the search for relationships and dependencies between them. Knowledge management, which is a key intangible asset of an enterprise that allows building unique market advantages, can become an overriding element allowing for subordination of all components of integrated management systems to one overriding goal. As a result, it will be possible to increase the efficiency of using the data and information generated by the system and, among others, lead to its continuous improvement. The paper presents issues related to knowledge management in the context of a more complete use of integrated management systems. Basic problems of modern integrated solutions and the main ways of avoiding or eliminating them are presented.
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