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The paper aims to find out if the use of strategic management tools affects the quality of the product and business performance. The empirical survey was executed in 101 Czech food processing companies. Using of 10 various strategic management tools and a quality certificates was investigated. The quality of the product was measured by the number of defect products and complaints and also by subjective quality perceived by the manufacturer. Business performance was measured by financial indicators Return on assets...

This paper uses descriptive statistics of various financial key performance indicators to depicture the situation of the sample of 200 Czech production and agriculture cooperatives from year 2006 to 2010 when financial crisis stroke. The sample is segmented using the area of operations and the setting of the decision making rules, as the then Czech commercial code (valid 1991-2013) was dispositive legal norm. Among the indicators belong ROA, Quick ratio, debt ratio and dynamics of assets.

Topic of this paper is to analyze the impact of customer's satisfaction and further related factors on financial performance of a company. The aim of this article is to identify the factors that affect customer satisfaction and customer's perception of the quality and have subsequent effect on a financial performance. The article is based on research that focused on companies in the food industry. First, we found the financial performance of surveyed companies (based on indicators ROA, ROE and assets turnover) and...