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In an ever-changing values system, education is still the core institution of the contemporaneous society. Given its importance, education is under the spotlight as it is currently undergoing substantial challenges. The major reforms started once the Bologna Process became a reality of the European educational setting. 15 years after this reform started, there is a crucial need for evaluating the steps took until now, as well as establishing future development steps that education should undergo. Therefore, the cu...

Higher education institutions are currently facing high market pressure due to competitors' unprecedentedly increase in number and diversification, along with impressive rise in educational customers' expectations. Given this background, universities are increasingly searching for means and opportunities to develop and enrich their competitive advantage on the crowded educational market. One method that is rapidly growing popularity in the academic world is evaluating students' satisfaction. Although it is a topic...