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Service orientation is now becoming an important factor favorable to manufacturers competitiveness. The focus in organizational service orientation is in the whole organization-wide inherent ability to create and to deliver excellent services. It is required changes in structures and capabilities. Prior research has sought to identify service-related capabilities of manufacturers through explorative research. Although extant research on organizational service orientation, servitization and hybrid offerings has sug...

This paper unfolds the process of the development and testing of a questionnaire designed to investigate the communication styles in couple relationships. An extensive literature review was conducted previously to questionnaire design. The tool comprises 32 items rated on a five-point Likert scale ranging from total agree to total disagree. The items are grouped in 4 scales corresponding to four communication styles: assertive, manipulative, aggressive and passive. 8 items load on each scale. The first version of ...