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Today more than ever, it can be considered that the management of non-financial key performance indicators is a process of constant improvement in the quality aspect of entire processes, service, products and people. The researcher expects the findings to shed light on the research and to guide future research in determining a standard for non-financial key performance indicators used in a way to communicate information as a single version. By standardising common non-financial key performance indicators, all smal...

Functioning of the modern economy and society is unthinkable without a well-functioning banking system. The modern commercial banks are key component of the financial system because of their role and position in the credit intermediation in our country. They are financial mediators who operate not only with their own funds, but above all with public capital. Banks buy and sell money by accepting on different accounts the free funds of their clients and grant them to those customers having need of. Banks earn from ...