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Background: The article explores a consumer complaint against the banking sector as a tool for empowering consumers, using Polish Financial Ombudsman information as a case study. Methods: The article consists of three parts, the first of which provides an insight into the describing of complaints in the financial markets, the second one reviews regulations concerning complaint proceedings, and the third one provides numerical illustrating of the trends in complaints against banking sector in Poland. The paper conc...

The paper surveys the Czech banking sector from the perspective of corporate financing. The article presents the current state of the Czech financial market, and the importance of the banking sector for the economy. The questionnaire survey investigated main trends in the use of various products offered by the banking sector for financing, satisfaction of companies with banking products and overall confidence of business customers in the banking sector in the Czech Republic. Results of investigation and empirical ...