@inproceedings{sgem2017S13062,
  title = {QUALITY MANAGEMENT SYSTEM AS A COMPONENT OF CLIENT MANAGEMENT: A CASE STUDY OF THE JSC SADALES TIKLS},
  author = {A. Auzina and L. Licite},
  booktitle = {4th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2017},
  year = {2017},
  pages = {479-486},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2017/34/S13.062}
}