TY - CPAPER AU - Kristina Sambronska TI - MYSTERY SHOPPING - A TOOL FOR MEASURING THE SATISFACTION OF GUESTS IN ACCOMMODATION SERVICES T2 - 5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018 PY - 2018 SP - 687 EP - 692 DO - 10.5593/sgemsocial2018/1.3/S04.084 PB - STEF92 Technology ER -