@inproceedings{sgem2018S04084,
  title = {MYSTERY SHOPPING - A TOOL FOR MEASURING THE SATISFACTION OF GUESTS IN ACCOMMODATION SERVICES},
  author = {Kristina Sambronska},
  booktitle = {5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018},
  year = {2018},
  pages = {687-692},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2018/1.3/S04.084}
}