@inproceedings{sgem2020s0423,
  title = {ASSESSING EMPLOYEE-VISITOR INTERACTION AND INTERNAL ATMOSPHERE TO MEASURE SERVICE QUALITY IN MUSEUMS},
  author = {A Tsvetkova and O Gavrilina and D Dorobat},
  booktitle = {7th SWS International Scientific Conference on Social Sciences ISCSS 2020},
  year = {2020},
  pages = {189-200},
  publisher = {STEF92 Technology},
  doi = {10.5593/sws.iscss.2020.7.1/s04.23}
}