@inproceedings{sgem2021s0414,
  title = {CHATBOT EFFECTIVENESS AND USER EXPERIENCE},
  author = {Iveta Linina and Karina Villerte and Velga Vevere},
  booktitle = {8th SWS International Scientific Conference on Social Sciences - ISCSS 2021},
  year = {2021},
  pages = {155-164},
  publisher = {SGEM World Science},
  doi = {10.35603/sws.iscss.2021/s04.14}
}