TY - CPAPER AU - M. Ingaldi TI - THE USE OF CUSTOMER SATISFACTION INDEX IN THE SERVICE ENTERPRISE T2 - 5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018 PY - 2018 SP - 1171 EP - 1178 DO - 10.5593/sgemsocial2018/1.5/S05.145 PB - STEF92 Technology ER -