@inproceedings{sgem2018S05145,
  title = {THE USE OF CUSTOMER SATISFACTION INDEX IN THE SERVICE ENTERPRISE},
  author = {M. Ingaldi},
  booktitle = {5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018},
  year = {2018},
  pages = {1171-1178},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2018/1.5/S05.145}
}