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M. Ingaldi. THE USE OF CUSTOMER SATISFACTION INDEX IN THE SERVICE ENTERPRISE. 5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018, 2018, pp. 1171-1178. https://doi.org/10.5593/sgemsocial2018/1.5/S05.145
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M. Ingaldi. THE USE OF CUSTOMER SATISFACTION INDEX IN THE SERVICE ENTERPRISE. 5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018, 2018, pp. 1171-1178. https://doi.org/10.5593/sgemsocial2018/1.5/S05.145