@inproceedings{sgem2018S05061,
  title = {IMPACT OF PERFORMANCE ASSESSMENT TO INCREASE SERVICE QUALITY IN THE LOCAL PUBLIC SECTOR},
  author = {Naim Ismajli and I. Krasniqi and A. Behluli and R. Hajdaj},
  booktitle = {5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018},
  year = {2018},
  pages = {487-494},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2018/1.5/S05.061}
}