@inproceedings{sgem2014S1002,
  title = {AFFECTIVE AND CONTINUANCE COMMITMENT IN CALL CENTRES: VALIDATION OF MEYER AND ALLEN QUESTIONNAIRE},
  author = {Leonor Pais and Cristina Souza de Castro and Lisete dos Santos Mendes Monico},
  booktitle = {Proceedings of 1st International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014},
  year = {2014},
  pages = {11-18},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2014/B11/S1.002}
}