@inproceedings{sgem2017S12017,
  title = {COMMUNICATION SKILLS USED IN CRISIS INTERVENTION},
  author = {S. Srobarova and D. Markovic},
  booktitle = {4th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2017},
  year = {2017},
  pages = {127-134},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2017/33/S12.017}
}