@inproceedings{sgem2025s0457,
  title = {REBUILDING SOCIAL SERVICE QUALITY: FROM FRAGMENTED FUNCTIONS TO PROCESS THINKING WITH LEAN TOOLS},
  author = {Ecaterina Coman and Radu Tudorica and Cristel Io?u},
  booktitle = {Proceedings of 12th SWS International Scientific Conference on Social Sciences - ISCSS 2025},
  year = {2025},
  pages = {483-492},
  publisher = {SGEM WORLD SCIENCE (SWS) Scholarly Society},
  doi = {10.35603/sws.iscss.2025/s04.57}
}