TY  - CPAPER
AU  - P. Kovarikova
AU  - L. Branska
TI  - USING THE RETENTION PROCESS IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO IMPROVE THE COMPETITIVE POSITION.
T2  - International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014, Book 2
PY  - 2014
DO  - 10.5593/sgemsocial2014/b23/s7.096
PB  - STEF92 Technology
ER  -