@inproceedings{sgem2014s7096,
  title = {USING THE RETENTION PROCESS IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO IMPROVE THE COMPETITIVE POSITION.},
  author = {P. Kovarikova and L. Branska},
  booktitle = {International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014, Book 2},
  year = {2014},
  pages = {},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2014/b23/s7.096}
}