TY - CPAPER AU - VOLKOVA, A. AU - PLOTNIKOV, V. TI - CHANGES IN CUSTOMERS' NEEDS FOR SERVICES T2 - 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2 PY - 2015 DO - 10.5593/SGEMSOCIAL2015/B23/S7.011 PB - STEF92 Technology ER -