@inproceedings{sgem2015S7011,
  title = {CHANGES IN CUSTOMERS' NEEDS FOR SERVICES},
  author = {VOLKOVA, A. and PLOTNIKOV, V.},
  booktitle = {2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2},
  year = {2015},
  pages = {},
  publisher = {STEF92 Technology},
  doi = {10.5593/SGEMSOCIAL2015/B23/S7.011}
}