@inproceedings{sgem2014S1066,
  title = {THE QUESTION OF COOPERATION IN CALL CENTRES: CONTRIBUTIONS TO VALIDATION OF THE ORGANIZATIONAL COOPERATION QUESTIONNAIRE},
  author = {Leonor Pais and Nuno Rebelo dos Santos and Cristina Souza de Castro and Lisete dos Santos Mendes Monico},
  booktitle = {Proceedings of 1st International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014},
  year = {2014},
  pages = {507-514},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2014/B11/S1.066}
}