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Leonor Pais, Nuno Rebelo dos Santos, Cristina Souza de Castro, Lisete dos Santos Mendes Monico. THE QUESTION OF COOPERATION IN CALL CENTRES: CONTRIBUTIONS TO VALIDATION OF THE ORGANIZATIONAL COOPERATION QUESTIONNAIRE. Proceedings of 1st International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014, 2014, pp. 507-514. https://doi.org/10.5593/sgemsocial2014/B11/S1.066
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Leonor Pais, Nuno Rebelo dos Santos, Cristina Souza de Castro, Lisete dos Santos Mendes Monico. THE QUESTION OF COOPERATION IN CALL CENTRES: CONTRIBUTIONS TO VALIDATION OF THE ORGANIZATIONAL COOPERATION QUESTIONNAIRE. Proceedings of 1st International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014, 2014, pp. 507-514. https://doi.org/10.5593/sgemsocial2014/B11/S1.066