@inproceedings{sgem2018S05033,
  title = {DEVELOPMENT OF COURIER SERVICES IN THE CONTEXT OF THE OMNICHANNEL STRATEGY},
  author = {Michal Stojanov and D. Zhelyazkova and E. Gramatikova},
  booktitle = {5th International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM 2018},
  year = {2018},
  pages = {261-268},
  publisher = {STEF92 Technology},
  doi = {10.5593/sgemsocial2018/1.5/S05.033}
}